Notice of Practice Policies | Northern Avenue Eye Care in Phoenix AZ

Our Phoenix AZ eye doctor office is here to help you and your family achieve the best outcome for your eye health. Below is a list of policies we keep at our clinic. Feel free to contact us today for more information.

Our Phoenix AZ Clinic Policies

1. Warranty: Our frame warranties cover only manufacturer defects, excluding accidental damage. The lens warranty includes one replacement within the year following your purchase. Please note that lost or stolen eyewear is not covered.

2. Refunds: There are no refunds on custom eyewear once the order is placed. We place the orders electronically once you pay for them. If we are able to cancel an order after it has been placed, we will charge a 20% restocking fee.

3. Doctor Services: are non-refundable

4. Returns: We will not accept any returns on custom eyewear.

5. Progressive Non-Adapt: If you are a first-time progressive wearer and are unable to adapt to the lens, we will remake the lens to a lined bifocal or single vision at no charge. The original purchase is non-refundable.

6. Service of Eyewear NOT Purchased at Northern Avenue Eye Care: If you purchase your glasses from us, we will gladly provide services on them at no charge. If you buy your glasses elsewhere and there is a problem, we will charge $42 for a re-refraction with our optometrist.

7. If you cannot make your appointment, please call and leave a voicemail (602) 995-8848 or text (602) 730 -5522 or email (northernaveeyecare@gmail.com) within 24 hours.

8. Using your own frame: Northern Avenue Eye Care and our partner labs do not accept liability for damage to patient owned frames that may occur during processing. Ask your optician for additional details and options.

9. If you are unsure of your schedule and don’t want to commit to an appointment time, no worries, just call us for same-day appointments.