Our Policies

1.  Warranty:  Warranties are only covered for manufacturer defects.  Please read the warranty poicy above for for more details.

2.  Refunds:  There are no refunds on custom eyewear once the order is placed.  We place the orders electronically once you pay for them.  If there is a chance we can cancel an order after it has been placed, then we will charge a 20% restocking fee.  Nowadays, the labs are global and they have multiple shifts, so stopping an order without penalty isn't as easy as it was before.  

3.  Returns:  We will not accept any returns on custom eyewear.  

4.  Service of Eyewear NOT Purchased at Northern Avenue Eye Care:  If you purchase your glasses from us, we will gladly provide services on the products that you buy from us.  If you buy your glasses elsewhere and there is a problem, we will charge $42 for a re-refraction with the optometrist.  Troubleshooting services about frames or lenses start at $65/hr with a minimum $20 fee with the optician.

5.  No Show Fee:  $25 weekday  

If you cannot make your appointment, please call and leave a voicemail (602) 995-8848 or text (602) 730 -5522 or email ([email protected]) within 24 hours.  Email is preferred.

We are a very small office who cannot absorb loss of productivity from patients who don't show up.  As a courtesy to you, we don't double or triple book.  

If you are unsure of your schedule and don't want to commit to an appointment time, no worries, just email/text us for same day appointments.

6.  Filling/Copying/Faxing Forms:  We will charge a fee of $39 to fill out DMV/School forms, make copies or fax your records for you or other providers.

Contact Us

We look forward to hearing from you.


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Hours of Operation

Our Regular Schedule

Phoenix Office


9:00 am-6:00 pm


7:00 am-4:30 pm


9:00 am-5:00 pm


9:00 am-6:00 pm


8:00 am-2:00 pm


By Appointment Only